Troubleshooting & Support

• I am getting a DUNS number error, what should I do?
• I'm having trouble uploading a document (evidence). What should I check?
• My questionnaire has been in validation for longer than 5 days. What's wrong?
• Why can't I find my questionnaire?
• What should I do if I'm not receiving emails from NQC?
• My invitation code is invalid or isn't working. What's wrong?
• How do I raise a support ticket or speak to a help centre representative?
• Why has my CSV template downloaded in the wrong format?
• The platform says "DUNS is already in use. Please contact our support centre". What does this mean and how do I fix it?