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I'm having trouble uploading a document (evidence). What should I check?

If document upload fails, check the file size, file type, and your internet connection. Ensure the file name doesn't contain special characters.

Upload errors can occur for several reasons. The NQC platform has limits on the size and type of files allowed as evidence for questionnaires.

If you receive an upload error, check the following:

  1. Check file size: Ensure your file is not larger than the maximum allowed size (generally 15MB). Try compressing the file if it's too large.
  2. Check file type: Verify your file is in an accepted format (e.g., PDF, JPG, PNG). Convert the file if necessary.
  3. Check file name: Ensure the file name does not contain special characters (like #, %, &, *, etc.). Rename the file using only letters, numbers, hyphens, or underscores.
  4. Check internet connection: Ensure you have a stable internet connection and try the upload again.
  5. Try a different browser: Sometimes browser issues can interfere. Try uploading using a different supported browser (e.g., Chrome, Firefox, Edge).