How do I raise a support ticket or speak to a help centre representative?

Use the 'Ticket' function on the NQC platform to contact our Support Team. If SACHA cannot answer your question after two attempts, it will offer the option to connect to a help centre representative (if available) or raise a support ticket.

The NQC Support Team aims to respond to all tickets within two working days, though most responses are provided within 24 hours. When connecting to a live chat agent, the typical wait time is under 60 seconds.

To raise a support ticket:

1. Sign in to your NQC account.
2. Select your initials in the top right corner of the screen.
3. Select 'Tickets'.
4. Choose 'Raise a new ticket' from the right side of the page.
5. Select the most appropriate topic from the drop-down menu.
6. If none of the topics fit, select 'Other topic' and choose 'None of these questions help - Raise a new ticket'.
7. Enter as much information about your query as possible to allow our Support Team to assist you.
8. Click 'Send'.
9. The Support Team will review your ticket and respond to you within two working days, typically within 24 hours.