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I am getting a DUNS number error, what should I do?

A DUNS Number is a unique nine-digit identifier for businesses and one number can only exist once on the NQC platform. If you see an error on the DUNS number field in the SAQ 5.0 it means that the DUNS number is already in use on your account or on another account on the platform. Follow the guidance offered.

A valid DUNS number is needed for you complete the SAQ 5.0. The DUNS number helps your customers to correctly identify your business.

If you see an error when entering a DUNS number on your SAQ 5.0:

  1. If you see an error when you enter the DUNS number, it means that either the DUNS number is already in use on another SAQ 5.0 questionnaire on your account or is in use on another organisation account on the NQC platform.
  2. If the DUNS error includes a link, select the link to be directed into the existing questionnaire on your account. Otherwise, use our chat service for support with the DUNS number.
  3. Once you have entered a valid DUNS number at question 0a, progress through the questionnaire using 'Next question'.
  4. Submit your SAQ 5.0 questionnaire response for validation.