How do I target suppliers to remediate against my minimum compliance requirements?

You can target individual suppliers or groups of suppliers to remediate against your minimum compliance requirements by setting remediation due dates on specific questionnaire responses. This allows you to formally request corrective action and track progress toward meeting your compliance expectations.

Minimum compliance requirements help you manage supplier risk by identifying gaps in questionnaire responses and setting clear expectations for remediation. By assigning target due dates to specific requirements, you can prompt suppliers to take corrective action and monitor progress at both an individual supplier level and across campaigns. Suppliers who do not yet meet your minimum requirements are automatically notified and guided to address the required actions.

To target an individual supplier to remediate against your minimum compliance requirements

1. Sign in to your NQC account.
2. Select 'Supplier questionnaires' from the dropdown menu and find the relevant questionnaire on your Supplier questionnaires dashboard (use filters and search if needed).
3. Select the supplier campaign name shown next to the 'Dashboard' near the top of your screen and switch the view to "All" to search across all suppliers.
4. Select the questionnaire tile for the supplier in question to go to the questionnaire overview page.
5. The 'Overview' screen will tell you if the supplier has any outstanding minimum requirements to address.
6. You can use the 'Answers' screen to view the answers detail. Open each answer section to view recommendations that might have been set against individual questions.
7. Where you want to set a date by which the supplier needs to address one or more of your minimum requirements, click the 'Edit minimum requirements' link at the top of the 'Answers' screen.
8. Find the question response that matches your minimum requirement and enter a target due date for remediation.
9. Make sure you select 'Save' at the bottom of the page.
10. The supplier will receive an email alert informing them of your request to action the recommended corrective action.

To target a group of suppliers to remediate against your minimum compliance requirements

1. Sign in to your NQC account.
2. Select 'Supplier questionnaires' from the dropdown menu and select the supplier campaign name shown next to the 'Dashboard' near the top of your screen.
3. Click on the name of the campaign that you want to set minimum compliance requirements on. (You will be redirected back to the 'Supplier questionnaires' screen)
4. Select 'Track suppliers' on the right hand side of the Dashboard.
5. You have access to seven options from the dropdown menu to track your suppliers' responses to questionnaires, and manage their compliance with your minimum requirements.
6. On the 'Mitigate' screen, you can drive supplier compliance by setting target due dates on your minimum requirements. This powerful feature lets you define not only what is important, but when it must be addressed by.
7. Where you want to set a date by which suppliers need to address one or more of your minimum requirements, click the 'Edit minimum requirements' link at the top of the 'Mitigate' screen.
8. Find the question response that matches your minimum requirement and enter a target due date for remediation.
9. Make sure you select 'Save' at the bottom of the page.
10. Suppliers who do not yet meet your minimum requirements will receive an email alert informing them of your request to action the recommended corrective action.