What should I do if I cannot find my company's address when completing the Supply Chain Mapper?

You may need to enter your address in a specific format in order for it to appear in the location picker dropdown. Ensure that you have entered your address in the format 'Organisation, Street, Town, City, Region, Country'. If you still can't find your exact address, try searching without the organisation name and street number.

The location picker uses data directly from Google Maps so any address which can be found in Google Maps will be available from the location picker. Finding your address in Google Maps first and copying the address directly into the location picker is a great way to find the correct format for your address if you are struggling.

If you cannot find your address when searching within the Supply Chain Mapper:

1. Ensure that you are selecting an address from the dropdown list - you cannot enter your address manually without selecting an option from the list.
2. If you cannot find the relevant address from the dropdown list, try removing the organisation name and reviewing the dropdown list again.
3. If you still cannot find the relevant address from the dropdown list, try removing the street number and reviewing the dropdown list again.
4. If you still cannot find the relevant address from the dropdown list, try finding your site location on Google Maps and clicking on your site location - Google Maps will show the closest registered address to the location you have clicked on. Copy this address, paste it into the Supply Chain Mapper address field, and select the address from the dropdown list.
5. If you still cannot find the relevant address from the dropdown list, please speak to a member of our Support Team via the live chat and share your site address or preferably the latitude and longitude coordinates of the site - our Support Team will be able to share the closest available address that you can select.