Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

What do the different statuses mean on my supplier campaign?

The status shown in your supplier campaign on the 'Embed' screen, indicates the status of your campaign invitation to the supplier contact and/or the progress that your suppliers are making in completing the questionnaire.

You should track the progress of your supplier campaigns often during the beginning of your campaign to check whether all invitations have been successfully delivered. You should look to either update any invitations that show as undelivered or remove these requests from your campaign as the questionnaire will not be completed without your intervention. Once all invitations show as successfully delivered, you should check, at a regular frequency, the progress your suppliers are making towards completing the questionnaire. You should consider issuing your own email reminder and using the direct message functionality on the platform to communicate to those suppliers that have not completed the questionnaire as the campaign end date approaches.

Campaign status codes and what they mean

  1. SEN – Sending
    The email invitation is in the process of being issued to your supplier contact.
  2. DLV – Delivered
    The email has been successfully delivered to your supplier contact.
  3. UDL – Undelivered
    The invitation email was not delivered. You may need to provide an alternative contact or ensure the supplier has whitelisted the NQC.com domain.
  4. DNU – Disabled User
    The user account is currently disabled and will not receive campaign emails.
  5. RGS – Registered
    The user has received the email and registered on the platform.
  6. DND – Denied
    Sharing of the questionnaire was denied by the supplier or someone in your organisation.
  7. RSP – Responding
    The supplier is in the process of completing the questionnaire.
  8. VLD – Validating
    The questionnaire is currently being validated by our compliance team.
  9. CMP – Completed
    The questionnaire has been successfully completed.
  10. EXP – Expired
    One or more certificates in the questionnaire have expired (relevant for SAQ 4.0 or older versions).