Why are some questions in my SAQ 5.0 showing as locked or read-only?

Some questions and answers might show as locked as you progress through the SAQ 5.0 questionnaire because another user, with the Assessor user permission, on your organisation's account has chosen to provide template answers and evidence for one or more questions.

The platform allows users, with the 'Assessor' user permission, to set template answers for the SAQ 5.0 questionnaire response. This ensures consistency for company-wide policies or certifications within the SAQ 5.0. Answers are locked within a template SAQ 5.0 questionnaire response which can be completed on the headquarter location on your organisation account. When you or another user on your account completes an SAQ 5.0 for any other location, these locked answers appear as read-only as they automatically use the approved template response. The Assessor user might also suggest answers which you can use or edit. If you believe a locked answer is incorrect for your specific location scope, you should contact either the user with Assessor or User Manager permission.

To update answers on a questionnaire

1. Sign in to your NQC account.
2. Find the questionnaire that you want to respond to on your Dashboard (use filters and search if needed).
3. Select the 'Update' button on the questionnaire tile on your Dashboard.
4. Navigate through the questionnaire. Locked questions use HQ template answers set by your colleagues and require no evidence or input.
5. Progress through the questionnaire, answering all remaining editable questions.
6. Upload evidence only for the editable questions where required.
7. Submit your SAQ 5.0 questionnaire response for validation in order to receive an SAQ 5.0 Rating.