How can I encourage suppliers to address corrective actions?

You can target individual suppliers and ask them to address specific corrective actions or you can target a campaign of suppliers using the minimum requirements and due date functionality available on the platform. If a supplier's answer doesn't meet one or more of your minimum requirements, the platform will automatically send them a request to provide an update by the specified due date.

A key requirement for supply chain due diligence is remediation where corrective actions are needed. The NQC platform allows customers to assess suppliers and where corrective actions, also known as recommendations, are automatically generated, customers can set target due dates for suppliers to remediate against the actions required. Customers can specify individual recommendations and can target individual suppliers or a campaign of suppliers.

To target an individual supplier to remediate against your minimum compliance requirements

1. Sign in to your NQC account.
2. Select 'Supplier questionnaires' from the dropdown menu and find the relevant questionnaire on your Supplier questionnaires dashboard (use filters and search if needed).
3. Select the supplier campaign name shown next to the 'Dashboard' near the top of your screen and switch the view to "All" to search across all suppliers.
4. Select the questionnaire tile to open the questionnaire overview page.
5. The ‘Overview’ screen will indicate whether there are outstanding minimum requirements.
6. Go to the ‘Answers’ screen to view detailed responses and recommendations.
7. Select 'Edit minimum requirements' at the top of the ‘Answers’ screen.
8. Find the question linked to your requirement and enter a remediation due date.
9. Select ‘Save’ at the bottom of the page.
10. The supplier will receive an email alert informing them of the corrective action request.

To target a group of suppliers to remediate against your minimum compliance requirements

1. Sign in to your NQC account.
2. Select 'Supplier questionnaires' from the dropdown menu and select the supplier campaign name shown next to the 'Dashboard'.
3. Click on the name of the campaign where you want to set minimum requirements.
4. Select 'Track suppliers' on the right-hand side of the Dashboard.
5. Open the 'Mitigate' screen.
6. Select 'Edit minimum requirements' at the top of the page.
7. Find the question response that corresponds to your requirement and enter a target due date.
8. Select ‘Save’ at the bottom of the page.
9. Suppliers who do not meet the requirement will receive an email alert with your remediation request.