Can I contact my supplier via the platform?

You can send a message to your supplier, directly via the platform, in relation to a specific questionnaire or assessment that you have asked them to complete.

The NQC platform supports direct messaging between suppliers and customers to help resolve direct questions or actions against questionnaires or data requests.

To contact your supplier

1. Sign in to your NQC account.
2. Select 'Supplier questionnaires' from the dropdown menu and find the relevant questionnaire on your Supplier questionnaires dashboard that you want to message your supplier about (use filters and search if needed).
3. Select the supplier campaign name shown next to the 'Dashboard' near the top of your screen and switch the view to "All" to search across all suppliers.
4. Click on the 'Message' button on the relevant supplier's questionnaire tile.
5. If this is the first message between you and the supplier, choose a name for the message topic and select 'Save'.
6. Type your message to the supplier in the message box provided.
7. You can use the platform 'Enable translations' option in the "More options" menu if you need to translate all messages in a conversation in your platform language.
8. Select the paper plane icon at the bottom right of the message box.