Contact support
We want to ensure your Sandbox testing experience is as smooth as possible. If you get stuck, encounter a technical error, or have questions about a specific module, we are here to help.
How to get in touch:
- Email Support: Send your queries to tfs.support@nqc.com.
- Raise a Ticket: You can raise a ticket directly on the NQC UAT platform by clicking on your user profile icon in the top right corner of the screen and selecting "Tickets".
- Sandbox Test Lead: For general feedback or questions about your testing objectives, please contact Helen Sonola at helen.sonola@nqc.com.
What to include in your email or support ticket:
To help our team resolve your issue as quickly as possible, please include the following information when reaching out:
- Which alias account you were using: (Buyer or Supplier).
- The service or functionality you were using: (MINEai, MAP, SURVEIL, or ASSURE).
- A description of the issue: What were you trying to do, and what happened instead?
- Screenshots: Visuals of any error messages are highly encouraged.