Contact support

Getting help and guided tours:

Support Options: At the top of every page, you can access the Help Center (the question mark icon).
Virtual Chat: Here you can chat with our virtual chat assistant, SACHA, who can support with frequently asked questions, and put you in touch with a support agent where required. (Support Agents may not be readily available during all business hours, in which case you will be prompted to raise a ticket and someone will come back to you within 1 working day during sandbox testing).
Guided Tours: We highly recommend using the Start guided tour of this page option from the Help menu. This will launch an interactive walkthrough explaining the specific features of the page you are currently viewing.
Raise a Ticket: You can raise a ticket directly on the NQC UAT platform by clicking on your user profile icon in the top right corner of the screen and selecting "Tickets".
Email Support: For general feedback or questions about your testing objectives, please contact Helen Sonola at helen.sonola@nqc.com.

What to include in your email or support ticket:

To help our team resolve your issue as quickly as possible, please include the following information when reaching out:

Which alias account you were using: (Buyer or Supplier).
The service or functionality you were using: (MINEai, MAP, SURVEIL, or ASSURE).
A description of the issue: What were you trying to do, and what happened instead.
Screenshots: Visuals of the issue are highly encouraged.

We want to ensure your Sandbox testing experience is as smooth as possible. If you get stuck, encounter a technical error, or have questions about a specific module, we are here to help.